WHO Health chat-bot brings COVID-19 facts to billions via WhatsApp – see how?

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WHO launched a messaging service on 20th March 2020 in partnership with WhatsApp and Facebook. In addition, to keep people safe from coronavirus and updated with the virus’ global data as it happens…

Therefore this is mainly intended to ease and provide quick access to information.

This easy-to-use messaging service has the potential to provide vital information about COVID-19 to billions of people. In addition, through their mobile phones and enables WHO to get information directly into the hands of the target audience.

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The service uses an Artificial Intelligence (AI) chatbot to provide updated information on the pandemic. Also, including how to protect yourself, questions and answers, and the latest news and press coverage. 

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From government leaders to health workers and family and friends, this messaging service, however, will provide the latest news and information on coronavirus including details on symptoms and how people can protect themselves and others. It also provides the latest situation reports and numbers in real-time to help government decision-makers protect the health of their populations.

The service can be accessed through a link that opens a conversation on WhatsApp. Users can simply type “hi” to activate the conversation, prompting a menu of options that can help answer their questions about COVID-19.

The WHO Health Alert was developed in collaboration with Praekelt.Org, using Turn machine learning technology.


How to use the WHO chatbot for Covid health tips and updates

Save the WHO messaging alert WhatsApp Number +41225017655 into your phone book.

Open your whatsaApp on your mobile phone and refresh to update the contact List.

From WhatsApp, search for the WHO saved number, open it and send a ‘Hi’ message.


You will get an auto welcome message from WHO with guidelines on how to access the information of your desire labelled by numerals from 1-8.


Choose a value that represents the kind of information you want to know about and by using your phone’s key board type in that value i.e. 1/2/3/4 up to 8.

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Once you type in your desired value i.e. 8 the chat-bot will automatically respond to you with your requested information.


The Health Alert service is now available in English and will be introduced in other languages next week. This is part of WHO’s wider initiative to work with technology companies to get accurate health information into the hands of people that need it at this critical time.

Written by 

News Writer | Editor @Cyclone Time - Interlet Limited. Passionate Writer, Tech fervent and Web Developer. WhatsApp: +256703525418

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