MTN Uganda alerts customers over mobile money, data increasing fraud

MTN Uganda alerts customers over mobile money, data increasing fraud
Fraud at its peak, fraudsters are ruining both the telecom companies and their customers at a large. Photo by financeuncovered.org
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Uganda’s leading telecom giant MTN Uganda Limited has in concern alerted its millions of customers about the ongoing fraud on mobile money, data, phones, airtime, or other prizes.

In an official promoted disclaimer, MTN revealed the increasing attempts by fraudsters to steal from or scam customers through fake promotions or schemes.

“These promotions mostly target mobile money, data or voice customers, promising free mobile money, data, phones, airtime, or other prizes,” a statemen read in parts.

“Please disregard these fake promotions and don’t share any of your information or PIN number(s). You are advised to report any suspicious calls to customerservices.ug@mtn.com.

“Please note that all MTN promotions are announced on MTN Uganda’s official social media pages @mntug and website www.mtn.co.ug,” the statement added with emphasis.

Fraudsters are taking advantage of the current situation to ruin people’s money through electronic services like fake custom links, staged calls and SMS messages as well as misallocated transactions.

However, on the sad point, many Ugandans have fallen victims as most of them just click these links to scam websites and promptly respond to calls and SMSs.

Further, scam message of prompting free data are making rounds on many WhatsApp groups and innocent people continue to share them hence affecting the all circle.

In fact, fraudsters are ruining both the telecom companies and their customers at a large.

A publication by cgap.org dated 11 May 2015, revealed how  six ex-employees of MTN werecharged with defrauding the company of 10 billion UGX ($3.4 million).

MTN Uganda is not the only company impacted by fraud. Late last year in neighbouring Rwanda, Tigo lost over 495 million francs ($170,000) when staff colluded to manipulate the mobile money system. There are many more cases like this that go unreported, and are dealt with quietly by providers.

Since the fraud case, MTN has taken significant action to strengthen their systems in Uganda. The company spent nearly 14 billion UGX ($4.7 million) on a financial migration project, and rolled over from the Fundamo platform to an Ericsson one which they expect to be more secure.

With the facts presented in the publication, MTN’s call is worth a consideration by every network user as fraudster also keep inventing new high-level technics.  

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